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Specialist Administration Assistant

Location:
Walsall
Site Name:
Waterfront
Specialism:
Administration
Salary Details:
£8.77 per hour
Advertising End Date:
02 Feb 2019
Vacancy Type:
Permanent
Hours Per Week:
37.5
Job Summary
Reports to the Administration Team Leader, to provide specialist administration support to the direct business. This will include complex itineraries, group bookings, Ski and Cruise holidays. You will need to demonstrate your skills and knowledge of retail travel, delivering excellence in attention to detail and be able to communicate effectively.
A professional level of customer service is to be delivered at all times. Post holders must deal with confidential and sensitive information. Occasionally situations may arise for the post holder to perform other duties or tasks that may be reasonably requested by the society.
Key Responsibilities
The post holder shall:
 Ensure a professional and positive image of the Society is portrayed at all times.
 Adhere to Society security procedures at all times.
 Provide specialist administrative support for client documentation pre and post departure for complex itineraries, group bookings, Ski and Cruise holidays.
 
 Complete and reconcile daily banking for the direct business.
 Deal with all enquiries efficiently and effectively
 Deal with confidential, sensitive information in an appropriate manner;
 Produce a wide range of documentation- letters, emails, tickets and reports.
 Project a smart, professional image and attitude at all times.
In addition, all employees are expected to work within the terms of their contract of employment and adhere to 
Person Specification
Co-operation 

Supporting the local community
Able to work effectively within a team

People 

Excellent written and verbal communication skills
Reliable and Honest

Customers 

Providing excellent customer service
Project a professional attitude

Delivery 

Accurate and attention to detail
Able to carry out a variety of duties and multi task
Able to prioritise and arrange work to meet deadlines
Able to work under own initiative
Flexibility with regard to working hours and patterns

Finance 

Assisting with the management of costs

Qualifications 

English and Maths GCSE grades C or above
Numerate & literate
2 years previous travel/travel administration experience
Competent computer skills

 

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